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Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Do you ship Internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Can I return or exchange an item
Yes, if you're not happy, you have 14 days from delivery to return or exchange your most item. Just contact our support team and we’ll get it sorted.
For hygiene reasons, worn accessories and opened fans can’t be returned unless they’re faulty. Please contact us if you have any concerns. Terms and conditions apply
This is subject to our Returns Policy
How long will it take to get my orders?
It depends on where you are and what you order. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Some items are speciality items and may take longer to arrive to your address. If you have not received your order within 20 days then please get int touch and we can look into any issues
What are your fans made of?
Our fans are made from high-quality bamboo and durable, printed fabric perfect for performances, parties, or everyday use. All our fans are made form 100% recycled materials and have carbon neutral shipping
What are your Eco credentials?
We aim to made as little impact as possible on the planet when we produce our items. We only use 100% Organic ethically sourced cotton, 100% of carbon capture on every order placed, A tree planted for every order, recycled and compostable packaging and much more. Further information can be found on our Climate Commitment Page.
If you have nay suggestions on how we can do better please get in touch.
Any question?
You can contact us through our contact page! We will be happy to assist you.
We're proud to partner with Ecologi.
We support responsible reforestation, ecosystem restoration, and carbon removal projects worldwide. Every project is rigorously vetted by Ecologi to ensure the right trees are planted in the right places, with local communities, and that carbon removal meets strict quality criteria.
