Concerns Feedback & Grievances
At Pinkswag, we believe that listening is essential to building a fair, responsible, and sustainable business. We welcome feedback and take concerns seriously — whether they come from customers, collaborators, suppliers, partners, or members of the wider community.
This page explains how to share feedback or raise a concern, and how we handle it.
What can be raised?You can contact us about any concern related to Pinkswag, including but not limited to:
• Ethical or environmental practices
• Sustainability or environmental impact
• Working conditions or supplier conduct
• Discrimination, harassment, or unfair treatment
• Product safety, quality, or misrepresentation
• Community or social impact
• Any other issue relating to how we operate as a business
If you’re unsure whether something qualifies as a grievance, we encourage you to reach out anyway.
How to submit a concern or grievanceYou can raise a concern in any of the following ways:
• 📧 Email: hello@pinkswag.com
• 📝 Contact form
Concerns can be raised confidentially. You do not need to be a customer to contact us.
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Concerns Feedback & Grievances
At Pinkswag, we believe that listening is essential to building a fair, responsible, and sustainable business. We welcome feedback and take concerns seriously — whether they come from customers, collaborators, suppliers, partners, or members of the wider community.
This page explains how to share feedback or raise a concern, and how we handle it.
What can be raised?You can contact us about any concern related to Pinkswag, including but not limited to:
• Ethical or environmental practices
• Sustainability or environmental impact
• Working conditions or supplier conduct
• Discrimination, harassment, or unfair treatment
• Product safety, quality, or misrepresentation
• Community or social impact
• Any other issue relating to how we operate as a business
If you’re unsure whether something qualifies as a grievance, we encourage you to reach out anyway.
How to submit a concern or grievanceYou can raise a concern in any of the following ways:
• 📧 Email: hello@pinkswag.com
• 📝 Contact form
Concerns can be raised confidentially. You do not need to be a customer to contact us.
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
What happens next
We aim to handle all concerns fairly, respectfully, and transparently.
We will acknowledge receipt of your concern within 5 working days.
Your concern will be reviewed by the founders or a designated team member, depending on the nature of the issue.
We aim to provide an initial response or update within 14 working days.
If further investigation is required, we will explain the next steps and expected timeline.
We will clearly communicate the outcome, any actions taken, or — where applicable — an explanation if the issue does not fall within our grievance scope.
Protection from retaliation
We will clearly communicate the outcome, any actions taken, or — where applicable — an explanation if the issue does not fall within our grievance scope.
Our Commitment
We are committed to:
- Acting in good faith
- Communicating openly and respectfully
- Taking accountability where improvements are needed
- Using feedback to help us grow responsibly
If you believe we have missed something or could do better, we genuinely want to hear from you.
Thank You
By speaking up, you help us build a better, more responsible Pinkswag — for our customers, our partners, our community, and the planet.